FAQ
What types of motorcycle tires do you produce, and what technical support can you offer?
We supply a full range of motorcycle tires. Our professional engineers develop and manufacture tires for different vehicle models and applications, adapting to various climates and road conditions to achieve optimal performance.
What certifications do you have?
ISO, E-MARK, DOT, CCC and SGS.
Can I mix different tire sizes in one container?
Yes. Mixed sizes are acceptable for full-container orders to meet your diverse sales requirements.
What is your MOQ and lead time?
MOQ is 1 x 20GP container. Production lead time is 15–20 days after receive deposit.
Do you support OEM or custom logos and packaging?
Yes. It including customized sidewall logos, tread patterns and packaging design.
What trade terms and payment methods do you accept?
We support FOB, CIF and CFR terms. Our main payment term: 30% deposit, 70% balance against copy of Bill of Lading (B/L). We accept T/T, L/C and other standard settlement methods.
How many kilometers can your tires last? How do you handle quality claims?
Under normal usage, the service life is around 35,000 km (actual mileage depends on operating environment, road conditions and load weight).
After our engineers confirm quality issue after reviewing photos and videos, we will provide double compensation.
If I become your brand agent, how will you protect my rights and market?
We adopt an exclusive country agent policy with a signed agency agreement. During the cooperation period, we will not sell our brand tires to any other customers in the same country in any form. Meanwhile, cross-border sales by agents are strictly prohibited.
What support can you provide after I become an agent?
We offer advertising subsidies, various marketing materials and promotional gifts. We will hold regular video meetings with your sales team to discuss market trends.
Can I get samples?
Tire samples are available. Sample cost and freight shall be borne by the customer, but the sample fee can be deducted from future bulk orders.
What shipping methods are available? How are logistics responsibilities divided?
Our common trade term is FOB Qingdao. We have many long-term reliable freight forwarders at the loading port. Upon request, we can provide reference freight rates at the port of loading and arrange shipment (CIF / DDP terms are negotiable). Freight, insurance and customs clearance responsibilities shall be implemented in accordance with the contract.
After sales services
Take inspection photos/videos
Before shipment we provide customer shipping documents and ETD&ETA
Call or mail contact customer when goods arrived in dock
Take out the inspection report as requirement
Complaints Handling
Receiving complaints from customer.
01
Sales team and QC team contact customer and investigation.
02
Analyze the problem and provide solutions quickly within12 hours.
03
Found root cause and problem solving and provide report.
04
Confirm customer loss and tracking 3 lots making sure the products is improved and close.
05
